Jeannie M.

Jeannie M. is an accomplished hospitality professional with extensive experience in loyalty program operations and training within renowned hotel companies. As Director of Loyalty Program Operations at Marriott International since January 2018, Jeannie M. manages the Marriott Bonvoy Travel Program's global policies and collaborates with various business partners to implement policy updates. Previous roles include Associate Director of Global Starwood Preferred Guest (SPG) Training at Starwood Hotels & Resorts Worldwide, where Jeannie M. led a global team in delivering training to thousands of hotels and associates. Jeannie M.'s career also includes managerial positions in training and account management, as well as foundational roles in customer service and human resources. Jeannie M. holds a Bachelor of Arts degree in Psychology with a concentration in Business from Boston College.