Monika Rutkowska

Monika Rutkowska has extensive experience in loyalty performance coordination and customer service within the hospitality industry, currently serving as a Loyalty Performance Coordinator at Marriott International and Starwood Hotels & Resorts Worldwide since 2015. Monika's roles involve coaching hotel management, managing property communications, and utilizing performance data to drive program success. Previously, Monika worked as a Customer Service Associate at Amazon UK, addressing customer concerns through various communication channels. Monika also has a background in education as an English language teacher and tutor, having developed curriculum materials and taught students of differing abilities. Monika holds a Master's degree in English Language, Lexicography, and a Bachelor's degree in Teaching English as a Second or Foreign Language from Uniwersytet im. Adama Mickiewicza w Poznaniu.