Taylor Mascia

Taylor Mascia is a QA Analyst at MassageBook, where they conduct regression testing of web and mobile applications before software updates. As a Customer Support Lead, they designed an internal QA process resulting in improvements in key frontline KPIs. In the role of Customer Support Specialist, they handled escalations and designed a bug triage process. Additionally, as a Customer Support Associate, they managed customer interactions and consistently led the team in various key KPIs. Prior to their current role, Taylor worked as a Financial Analyst at Datto, Inc. and Antenna International. They also have experience as a Research Associate and Finance Intern. Taylor holds a Bachelor of Business Administration degree in Finance from the University of Connecticut School of Business.