Salushka Ramdeyal

Salushka Ramdeyal has a strong background in IT support and system administration. They worked as an ITSM Application Support Team Lead at Massmart from May 2023 to the present. In this role, they were responsible for maintaining and providing technical services, ensuring system integrity, extracting and supplying data for business management, resolving calls, and collaborating with the technical team and business analysts.

Before that, Salushka worked as a Business System Administrator at Grindrod from March 2019 to August 2021. They provided support for business systems and processes, resolved user problems, administered databases, managed user profiles and access, supported inventory management, and assisted with system migration and change management.

Prior to Grindrod, Salushka worked at Massdiscounters t/a Game and Dionwired from February 2009 to March 2019. They served as an IT Support Analyst, responsible for processing invoices, resolving reconciliation and authorization issues, and liaising with suppliers and stores. They also had a role as a Creditors Clerk, handling payment processing and query resolution.

Overall, Salushka has significant experience in IT support, system administration, and data management in various industries.

Salushka Ramdeyal has completed a Certificate in ITIL Foundation from FOXITSM in 2014. In 2016, they attended Bytes and received training in Advanced Excel. In 2013, Salushka obtained a Certificate in Querying Microsoft SQL Server 2012 from Microsoft. They also completed a NQFL4 in Supervisory from SETA between 2012 and 2013. Lastly, Salushka earned a Diploma (NQF5) in Informations and communications technology from PC Training and Business College in 2006.