Denise Hall

Denise Hall, MBA, FLMI, ALMI, is a seasoned professional in business operations and management with extensive experience in the financial services and customer service sectors. Currently serving as the MassMutual Strategic Distributors Workstream Lead, Denise employs human-centered design principles to facilitate problem-solving and strategic alignment across teams. Previous roles include Director of Business Operations at MassMutual, responsible for managing call center operations, and Director of Integrated Claims at Matrix Absence Management, focusing on performance management and staff development. Denise's career commenced at The Capital Group Companies, where roles progressed from Human Resources Recruiter Intern to Assistant Vice President, overseeing client services and team management. Denise holds an MBA in Management from Western International University and is currently enhancing leadership skills through the LIMRA and LOMA Strategic Leadership Experience Program at Wharton Executive Education.