Erma S. is a seasoned professional with extensive experience in product delivery, operations management, and strategic leadership across multiple financial institutions. Currently serving as the Lead for Product Delivery at Mastercard since July 2023, Erma previously held the role of Director of Operations for Auto Navigator at Capital One, where responsibilities included managing projects, change management, and vendor partnerships. Prior experience includes a tenure as VP of Retail Operations Manager at Beal Bank, focusing on operational efficiency and risk management. Erma's career also encompasses leadership roles at Capital One and Prosperity Bank, with a solid educational foundation in Economics from Texas Tech University and further studies at Cornell University.
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