James Dsouza has a robust background in human resources and customer relations, beginning with roles as a Customer Relation Executive at Zenta Technologies and Intellenet Global Services from 2002 to 2003. After advancing to Team Member at Aon Hewitt from 2004 to 2005, James took on a leadership role as Team Leader - HR Service Delivery at JP Morgan Services India Pvt. Ltd. from 2005 to 2011. Following this, a position as HR Shared Services Manager was held at Aegis Limited until 2012. James continued to enhance HR expertise as Senior Manager of Human Resources Operations at BMC Software from 2012 to 2025, where responsibilities included leading HR Operations, Compensation and Benefits, and managing a global team. Currently, James serves as Director of Total Rewards at Mastercard since September 2025. James also holds a Certification on Indian Payroll from the National Academy of Indian Payroll, completed in 2012.
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