Kenn Ng Ying Wee

Kenn Ng Ying Wee is a seasoned professional with extensive experience in analytics, business insights, and customer experience management. Currently, as a Manager in Analytics and Business Insights at Mastercard since October 2025, Kenn applies expertise in data-driven decision-making. Prior experience includes serving as a Global Customer Experience Recover Strategy Program Manager at TikTok, where Kenn optimized global compensation strategies and improved user experience. At Shopee, Kenn held multiple roles including Assistant Manager of Regional Return/Refund Operations and Senior Analyst in Regional Payment/Return Refund Ops, demonstrating leadership and analytical skills. Early career experience at ExxonMobil as an LNG Analyst and Contracts Lead reflects a strong foundation in market analysis and vendor management. Kenn holds a Bachelor of Engineering in Chemical Engineering and is pursuing a Master of Technology in Artificial Intelligence Systems at the National University of Singapore.