Richard Jones is a CX professional and current Director of Experience Research at Mastercard, leading the Experience Research & Insights team in the Sydney Tech Hub. They have extensive experience in Experience Research & Design across various industries, including Payments, Loyalty, Entertainment, and Travel. Previously, Richard held the position of Director at Pinpoint Pty Ltd, where they focused on enhancing digital experiences and managing UX teams. They also contributed to Mastercard's success as a UX Design lead, establishing the UX Research practice in Australia. Richard is pursuing a Bachelor of Commerce with a focus on Marketing and Hospitality Management at UNSW.
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