Eva Kautenburger

Eva Kautenburger has a diverse work experience spanning various industries and roles. Eva is currently working as the Head of Support at Matrix Requirements since December 2022. Prior to that, they served as the 2nd Level Customer Success Team Lead at Xentral ERP Software from February 2022 to December 2022. From December 2019 to February 2022, Eva worked as a Customer Service Team Manager at Amazon. Eva also held a short-term position as a Team Manager at Wayfair in September 2019.

Eva has significant experience at Apple, where they worked in multiple roles. Eva was a Contact Centre Operations Analyst from January 2019 to August 2019 and a Technical Team Manager from January 2017 to January 2019. Earlier, they served as a Technical Supervisor from January 2016 to January 2017.

Prior to their time at Apple, Eva worked at Villeroy & Boch as a Business Management Assistant from August 2013 to January 2016. Eva'sresponsibilities included HR tasks such as organizing and conducting application processes, employee time management, and internal data analysis. Eva also worked in Export, handling communication with sales representatives and global business customers, order placement, customer follow-ups, and complaint handling. Additionally, Eva was involved in finance-related tasks such as auditing accounts, managing invoices, and accounting processes.

Eva began their career at McDonald's as an Assistant Store Manager in October 2009, and they held this position until 2016.

Eva Kautenburger obtained an Associate's degree in Business Management from BBZ Merzig from 2013 to 2015. Prior to that, they studied Hospitality Administration/Management and earned a degree as a System catering specialist from Technisch-gewerbliches und sozial-pflegerisches Berufsbildungszentrum Merzig, attending from 2010 to 2012. Eva'searlier education includes attending Peter Wust Gymnasium from 1999 to 2009, where they earned an A level degree in General Studies. Eva also holds additional certifications, including Explore/Analytics and Foundational Support from Zendesk, as well as a Jira Fundamentals Badge from Atlassian, all obtained in 2022.