Divya Patil is a Training & Quality Specialist with over three years of experience in BPO operations. They have led New Hire Training (NHT) and On-the-Job Training (OJT) batches, ensured PKT compliance, and conducted refresher sessions. At Cogent E Services, they focused on shrinkage control, audit tracking, and employee development, while at WNS, they managed KYC and fraud detection processes. Currently, as a Senior Trainer at Maxicus, Divya continues to drive performance and process improvement.
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