Rachel A. Wood Msc

Rachel A. Wood MSc, GMBPsS is an experienced professional currently serving as the Head of Customer Journey at Maximus UK, focusing on health, justice, and employability within citizen services and business transformation. Rachel has previously held significant roles including Service Design Lead at Basildon Borough Council, where expertise in service design maturity and team leadership was demonstrated, and Service Design and Research Lead at Early Years Alliance, where successful fundraising initiatives and the development of service design frameworks were key achievements. Rachel’s extensive background also includes leadership positions in community development, a decade of experience in HM Customs & Excise managing various IT functions, and ongoing PhD research in Service Co-Design at The Open University. Educational qualifications encompass a MSc in Forensic Psychology and Crime from Coventry University and multiple degrees, including a BSc in Psychology and a BSc in Social Sciences from The Open University.