Maximus UK
Rachel A. Wood MSc, GMBPsS is an experienced professional currently serving as the Head of Customer Journey at Maximus UK, focusing on health, justice, and employability within citizen services and business transformation. Rachel has previously held significant roles including Service Design Lead at Basildon Borough Council, where expertise in service design maturity and team leadership was demonstrated, and Service Design and Research Lead at Early Years Alliance, where successful fundraising initiatives and the development of service design frameworks were key achievements. Rachel’s extensive background also includes leadership positions in community development, a decade of experience in HM Customs & Excise managing various IT functions, and ongoing PhD research in Service Co-Design at The Open University. Educational qualifications encompass a MSc in Forensic Psychology and Crime from Coventry University and multiple degrees, including a BSc in Psychology and a BSc in Social Sciences from The Open University.
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Maximus UK
Maximus is a global leader in health and employment services. In the UK, we have operations in over 270 locations across England, Scotland and Wales and employ over 3,800 highly trained staff to deliver employment, disability and health services to more than 2 million people each year. We partner with the UK Government, private sector businesses as well as charitable organisations to provide easy-to-navigate, customer-focused and effective services that support our communities and deliver on our promise to our clients. We have delivered the Health Assessment Advisory Service since 2015. To date, we have carried out nearly 3 million face-to-face assessments on behalf of the Department for Work and Pensions. As one of the largest providers of occupational health services, we specialise in helping private sector clients maintain a healthy and productive workforce. Throughout the UK, we help devolved administrations and local government with the delivery of public health and employment support service programmes.