Karl Gatzke

Karl Gatzke is a seasoned professional with extensive experience in operations management and call center oversight. Currently serving as the Director of Call Center Operations at Maximus since October 2019, Karl manages operations across multiple U.S. Government Agencies contracts, emphasizing quality assurance and service level agreements. Prior to this role, Karl worked as a contractor on various defense projects and served as Operations Manager at Ameri-Force, Inc., where leadership of large teams and revenue generation were key responsibilities. Karl's military background includes a position as Operations Manager in the U.S. Navy. Academic credentials include an MBA in Finance and a Bachelor’s degree in Business Management from the University of Phoenix, as well as certificates in Project Management and Real Estate.