Alan J Schabhuttl

Alan J Schabhuttl is an experienced operations professional currently serving as the Director of Call Center Operations at Brighton Health Plan Solutions since February 2018. In this role, Alan has implemented new performance metrics and scorecards to enhance departmental performance, leading to improvements in call handling times, claims processing, and customer satisfaction. Prior to this position, Alan worked at Altice USA, where responsibilities included creating the Shared Services Remedy Team and streamlining employee training processes. Earlier experience includes roles as an Associate Agent at Nationwide Insurance and a Supervisor at GEICO, where notable achievements included ranking in the top 10 for sales and receiving the Golden Gecko Award for exceptional customer service. Alan holds a Bachelor's degree in History/Secondary Education from Hofstra University and an Associate's degree from Nassau Community College.