Shobha Kamala

Shobha Kamala possesses extensive experience in customer experience and quality assurance roles across multiple organizations. Currently serving as a Customer Experience Specialist at Maya and a Quality Assurance Team Lead at Upwork, Shobha oversees product management, quality control, and team guidance. Prior experience includes directing social media and customer support operations at RogueNews, managing compliance processes at Oodlebit, and leading customer service teams at Sonetel and LinkedIn. Shobha's career is further distinguished by a background in fraud analysis and process training at HSBC and technical support at Wipro Technologies. Shobha holds a Bachelor of Engineering in Electrical and Electronics Engineering from Loyola Institute of Technology and Management.