Andrew Tweddle

Andrew Tweddle is an experienced operations manager with a robust background in contact centre management and collections, currently serving as a Senior Operations Manager at MBNA since July 2012. Notable achievements include leading a CCA award-winning team, integrating over 150 new call takers after a site closure, and enhancing employee engagement within the division. Prior roles encompass management positions at Bank of America, where responsibilities included overseeing inbound collections and implementing performance improvement initiatives. Andrew's career began at MBNA and Bank of America, focusing on collections and team management. Andrew holds a Bachelor of Science degree in Microbiology from the University of Leeds, along with four A Levels from Calday Grange Grammar School.