Karen Matri

Karen Matri has extensive experience in customer advocacy and marketing, currently serving as the National Manager of Customer Advocacy at Mercedes Benz USA since May 2000. In this role, Karen is responsible for maintaining customer retention and promoting customer advocacy while managing a team of 40 agents. Previously, from 2007 to 2009, Karen worked as a Communication and Event Specialist for Brand Experience Marketing at Mercedes-Benz. Karen holds a degree from Ramapo College of New Jersey, which was obtained between 1990 and 1995.