Kevin French

Director of Support Services at MBX Systems

Kevin French has a diverse work experience spanning over two decades. Kevin started their career as a Software Developer at SSI Technologies in 1996. Kevin then worked at Wickes as a Help Desk Specialist, Web Developer, and Webmaster from 1998 to 2003. Kevin joined Geek Squad in 2003 as a Special Agent before moving on to MBX Systems in 2004. At MBX Systems, they held various roles including Support Manager, Support Services Manager, and Director of Support Services. Kevin'sresponsibilities included managing support teams, implementing ticketing systems, and developing support processes. In 2016, Kevin became the Director of Support Services at AHEAD, following the acquisition of MBX Systems. Kevin played a crucial role in expanding the company's capabilities in edge infrastructure solutions and managing the IT assets of enterprise clients. Throughout their career, Kevin has demonstrated a strong focus on customer satisfaction, efficiency improvement, and building relationships with clients.

Kevin French attended Effingham County High School (ECHS) from 1991 to 1995 and completed their high school education. After high school, they pursued a Bachelor's Degree in Computer Science at the University of Central Oklahoma from 1996 to 1998. During this time, they did not obtain a degree but focused on their field of study. Following that, from 1999 to 2001, Kevin attended the College of Lake County, where they obtained an Associate's Degree in Computer Science. Lastly, from 2001 to 2003, they enrolled in the University of Phoenix, earning a Bachelor's Degree in Computer Science. Additionally, Kevin holds a certification as a Microsoft Certified Professional (MCP) from Pearson VUE, but no information is available regarding the month or year of attainment.

Links

Previous companies

Wickes logo

Timeline

  • Director of Support Services

    February, 2016 - present

  • Manager of Support Services

    January, 2009

  • Support Manager, Customer Support and IT

    October, 2004

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