Asim Khalid

Asim Khalid is an experienced professional in customer experience and quality assurance, currently serving as Department Head of Customer Experience at MCB Bank Limited since June 2023. Prior to this, Asim held various leadership roles at Bank Alfalah Limited from July 2016 to June 2023, including VP – CX & Strategy, where Asim received the President Award for outstanding contributions in business and system process development. Asim's earlier experience includes significant positions at Allied Bank Limited, Wateen Telecom, Zong-CMPAK, ABN AMRO Bank, NIB Bank, and Warid Telecom, demonstrating a strong track record in service standards, process optimization, and quality management. Asim holds an M.Sc in Banking & Finance from Government College University, Lahore, and a B.Com in Accounting & Finance from Hailey College, Punjab University.