Erica Frazier

Erica Frazier is a seasoned IT professional with extensive experience in IT Service Management and leadership roles across various industries. Currently serving as the Global IT Change Manager at McCormick & Company since December 2019, Erica has a track record of enhancing IT Service Management processes and platforms, previously holding positions such as Sr Manager IT Service Management at Laureate International Universities and Global Manager, IT Service Management at Rio Tinto. With a strong focus on agile methodologies and team development, Erica has successfully led initiatives that improved service delivery and operational efficiency. Additionally, involvement with the Maryland LGBT Chamber of Commerce as Vice Chairwoman highlights commitment to community and leadership. Erica's educational background includes culinary arts training, further showcasing versatility in skill sets.