Nancy Herrera is an experienced IT professional with a background in technical support, project management, and team leadership. Nancy's career includes a role as Sr. Support Specialist at Follett, where responsibilities included providing Level 2 support, acting as a liaison between support and engineering teams, and developing departmental processes. As IT Supervisor at Follett, Nancy managed a $1M annual budget, oversaw a technical support call center, and conducted performance reviews for senior technicians. In recent positions at Retail Properties of America, Inc. and McDonald's, Nancy focused on service desk management, process development, and cybersecurity business partnership. Nancy holds a Bachelor of Science in Computer Engineering Technology from DeVry University.
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