McGraw-Hill
David Galvan is an experienced Workforce Analyst with a strong background in call center operations and analytics. Currently employed at McGraw-Hill Education since June 2015, David is responsible for creating and maintaining customer support staff schedules, as well as forecasting contact types to achieve key performance indicators. Prior to this role, David served as a Senior Workforce/Reporting Analyst at DS Waters from 2003 to May 2015, where responsibilities included reporting for the Customer Support division and utilizing various tools for staffing and call volume forecasts. Earlier experience includes workforce management at Earthlink, where David managed schedules for eight call centers and provided staffing recommendations, as well as working as a Customer Support Recruiter supervising a team responsible for recruiting technical support and customer service representatives.
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McGraw-Hill
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McGraw-Hill Education is a learning science company and one of the "big three" educational publishers that provides customized educational content, software, and services for pre-K through postgraduate education.