McMaster-Carr
Jenna Houseman is an accomplished professional with extensive experience in customer service and operations management, currently serving as the Director of Customer Service at McMaster-Carr since August 2012. In this role, Jenna leads a team of over 35 management members across five locations, developing annual plans to enhance service strategies and meet customer needs. Previously, Jenna held various positions at McMaster-Carr, including Regional Operations Manager, where responsibilities involved overseeing warehouse operations and driving projects that improved operational efficiency. Furthermore, Jenna's early career includes serving as a Corps Member and Mathematics Teacher with Teach For America, where significant impact was made on students' academic success. Jenna holds a BA in Architecture from the University of Pittsburgh and also studied abroad at the University of Virginia.
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McMaster-Carr
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McMaster-Carr develops products that are used to maintain, repair, and operate manufacturing plants and large commercial facilities. The company’s product categories include pipes, tube and hose fittings, pumping and filtering, process control and instrumentation, plumbing and janitorial machinery maintenance, measuring, leveling, andinspecting, heating, air conditioning, and ventilation, lighting and electrical, power transmission, fabricating, cutting and sawing, machining and clamping, abrasives, finishing, and parts treating, material handling, storage hand tools, hardware fastening and sealing, raw materials, and protective clothing.McMaster-Carr was founded in 1901 and is headquartered in Elmhurst, Illinois, United States. The company has distribution branches in Robbinsville, New Jersey; Santa Fe Springs, California; Atlanta, Georgia and Cleveland, Ohio.