Pavilion Payments
Kelsey W. is a seasoned professional in customer service and contact center operations with extensive experience at Pavilion Payments and Zappos Family of Companies. Currently serving as Director of Customer Service at Pavilion Payments since August 2025, Kelsey previously held the position of Senior Manager of Contact Center Operations at Zappos from May 2010 to August 2025, where Kelsey implemented transformative AI-powered automation strategies to enhance customer engagement and operational efficiency. Kelsey's earlier roles at Zappos included Manager of Contact Center Operations, focusing on optimizing processes and improving customer satisfaction metrics, and Team Supervisor, where Kelsey fostered team development and internal growth. Kelsey holds an Associate's degree in Business Administration and Management from the College of Southern Nevada and a Bachelor of Science in Business Administration and Management from Western Governors University.
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Pavilion Payments
Pavilion Payments enables the world’s gaming entertainment leaders to create amazing consumer experiences and maximize spend across all of their physical and digital properties. Our complete suite of payment solutions enables safe, secure and trusted cash access at the cage, on the casino floor, or online. Our compliance and security solutions offer additional layers of automation and risk protection. And our analytics solutions enable clients to view performance across all of their gaming properties. Visit our website at pavilionpayments.com to learn more about our solutions for casino debit and credit card cash advance, e-check, ATM, full-service TITO and payment kiosks, Anti-Money Laundering (AML) compliance assistance, layered security, and analytics.