Gretchen Harper

Senior Customer Success Manager at MCO

Gretchen Harper has a diverse work experience spanning over multiple industries. Gretchen is currently employed at MCO (MyComplianceOffice) as a Senior Customer Success Manager, a role they have held since March 2023. Prior to this, they worked as an Implementation Manager at the same company starting in March 2021.

Before joining MCO, Gretchen worked at Finastra as a Product Analysis Specialist from July 2020 to March 2021. Prior to this role, they were a Senior Consultant at Finastra from June 2015 to May 2020.

Earlier in their career, Gretchen held positions at ViewPoint Bank as a Business Analyst from August 2013 to February 2015. Gretchen also served as a Commercial Loan Administrator and CRE/Business Loan Servicing Supervisor at the same company from November 2011 to August 2013.

Gretchen's work experience also includes a role as a Special Assets Loan Assistant at First United Bank from September 2008 to October 2011.

At Texans Commercial Capital, Gretchen had various responsibilities as a Commercial Lending Assistant and Collateral Specialist from October 2005 to August 2008. Their duties included assisting commercial loan officers, performing loan documentation review, minimizing risks, and maintaining credit and collateral files.

Gretchen began their career at Park Cities Bank as a Loan Assistant in Loan Operations from October 2003 to October 2005.

Gretchen Harper completed their Bachelor's degree in Business Administration at The University of Texas at Dallas. Gretchen attended the university from an unknown start year until 1996. Prior to this, they also pursued a Bachelor of Science degree in Business Administration at the same institution from 1988 to 1995.

In addition to their formal education, Gretchen Harper has obtained several certifications to enhance their skills and knowledge. These certifications include "Women in Leadership" from LinkedIn, obtained in February 2021; "Preventing Harassment in the Workplace" from LinkedIn, obtained in January 2021; "What To Do When You Are Bullied at Work" from LinkedIn, obtained in December 2020; "Agile Product Owner Role: Foundations" from LinkedIn, obtained in November 2020; "Agile Product Owner Role: Techniques" from LinkedIn, obtained in November 2020; "Agile Requirements Foundations" from LinkedIn, obtained in November 2020; "Business Analyst and Project Manager Collaboration" from LinkedIn, obtained in November 2020; "Communicating with Confidence" from LinkedIn, obtained in November 2020; "Negotiation Foundations" from LinkedIn, obtained in November 2020; "Persuading Others" from LinkedIn, obtained in November 2020; "Requirements Elicitation for Business Analysts: Interviews" from LinkedIn, obtained in November 2020; "Writing a Business Case" from LinkedIn, obtained in November 2020; "Body Language and Women at Work" from LinkedIn, obtained in October 2020; "Building Self-Confidence" from LinkedIn, obtained in October 2020; "Developing Self-Awareness" from LinkedIn, obtained in October 2020; "Proven Success Strategies for Women at Work" from LinkedIn, obtained in October 2020; "Artificial Intelligence Foundations: Machine Learning" from LinkedIn, obtained in September 2020; "Business Analysis Foundations: Business Process Modeling" from LinkedIn, obtained in September 2020; "Business Analysis Foundations: Competencies" from LinkedIn, obtained in September 2020; and "Defining and Achieving Professional Goals" from LinkedIn, obtained in September 2020.

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Previous companies

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Timeline

  • Senior Customer Success Manager

    March, 2023 - present

  • Implementation Manager

    March, 2021