Ji Yeoun Iris Kim

Customer Happiness Specialist at Me & My Big Ideas, LLC

Ji Yeoun Iris Kim's work experience began in 2013 as a Barista at Starbucks, where they worked until 2016. Ji Yeoun Iris then worked as a Beauty Advisor at Ulta Beauty for a short period. In 2017, they completed an internship as a Technology Advancement and Innovations Intern at the City of Carson. Later in the same year, they interned as a Digital Marketing and Research Intern for BLOCH CHIROPRACTIC WELLNESS AND SPORTS MEDICINE PC, where they conducted market research and received a donation for the CSULB Marketing Department. In 2018, they worked as a Wedding Day and Office Coordinator Assistant at Wish Wonder Dream. Ji Yeoun Iris also worked as a Customer Happiness Specialist at Happy Brands, where they assisted in building and implementing customer service policies and procedures, resolved customer inquiries via various channels, collaborated with other departments, processed refunds and returns, and provided data and feedback to improve customer happiness and shop operations. Ji Yeoun Iris'smost recent position that started in 2016 was as a Senior Recreational Leader at the City of Anaheim, where they remained until 2018.

Ji Yeoun Iris Kim has a diverse education history in the field of marketing. Ji Yeoun Iris obtained a Bachelor's degree in Marketing from California State University, Long Beach, where they studied from 2015 to 2017. Ji Yeoun Iris then pursued further education at Cypress College and received an Associate's degree in Business Administration and Management, General, from 2012 to 2015. In 2021, Ji Yeoun Iris Kim completed a Certificate program in Digital Marketing at Fullerton College.

In addition to their formal education, Ji Yeoun Iris Kim has obtained several certifications to enhance their marketing skills. Ji Yeoun Iris received the Ecommerce Fundamentals certification from LinkedIn in September 2021. Ji Yeoun Iris also obtained the Local Marketing Foundations and Social Media Marketing: Strategy and Optimization certifications from LinkedIn in the same month and year. These certifications showcase Ji Yeon Iris Kim's commitment to continuously improving their knowledge and staying up-to-date with the latest trends in the field of marketing.

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Timeline

  • Customer Happiness Specialist

    November, 2018 - present