Tina Baker

Tina Baker is an experienced professional in the contact centre and customer service industry, currently serving as the Head of Service Delivery Centre and Customer Operations Manager at Mears Group PLC since September 2018. With over 11 years of expertise in repairs, housing, and managed services, Tina has effectively led Mears National Customer Service Centre across multiple locations, including Manchester, Welwyn Garden City, and Enfield. Tina's background includes a long tenure at Mears 247 LLP, alongside previous roles at Mears Group PLC and Lloyds TSB Asset Finance Division, showcasing a strong foundation in operations management and customer service delivery.