Medallia
Heidi Annette Werner is a Senior Customer Experience & Employee Experience Expert at Medallia, specializing in the DACH and France regions since September 2022, focusing on generating new business opportunities and supporting solutions demonstrations at marketing events. Previously, Heidi served as a Freelance Communications Consultant & Editor at Zweipunktnull.Ulm and held various roles at Liebherr Group, including Corporate Brand Positioning & Communications Manager, leading global branding projects, and Corporate Communications, PR & Content Specialist, managing media relations and PR campaigns. Additional experience includes positions at Telefónica Germany, BMW Group, and Harvard Public Relations, contributing to internal communications and brand messaging. Heidi holds a Master’s degree in Digital Media Management from Birkbeck, University of London, and a Diplom in International Cultural & Business Studies from Universität Passau, complemented by a study abroad program at La Trobe University.
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Medallia
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Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.