Lulu Tai

Lulu Tai is a seasoned professional with extensive experience in text analytics and client management across various industries. Currently serving as Senior Manager of Text Analytics at Medallia, Lulu leads programs for major banking and retail clients in North America while overseeing a team of four direct reports. Prior to this role, Lulu managed text analytics projects for Fortune Global 500 companies at Medallia and worked as an Account Manager at Environics Analytics, focusing on strategic accounts within the finance and insurance sectors. Lulu's career also includes a tenure at Scotiabank, where significant contributions were made in growing a deposit and credit portfolio, as well as facilitating community engagement initiatives. Educational credentials include a Bachelor of Commerce from the University of Toronto's Rotman School of Management and a Post Graduate Diploma in Public Relations from Ryerson University, among other international studies.