Spencer Thomas

Spencer Thomas is a seasoned professional in digital solutions and client success, currently serving as Senior Manager of Digital Solutions at Medallia since August 2019, where leadership in the digital customer experience domain is emphasized through connected, omnichannel strategies. Spencer's previous roles at Medallia included Digital Implementations Manager and Senior Digital Solutions Analyst, focusing on enterprise product implementations and best practices in customer feedback programs. Prior experience at Searchmetrics, Inc. involved a strong focus on client retention and satisfaction in the SEO and content marketing sectors. Additional contributions to the digital marketing landscape were made as the principal owner of Digital Handyman and as an Account Manager at Jabbrag, where effective client relationships were restored, resulting in significant recurring revenue savings. Spencer's background also includes roles in ticket operations at the Denver Broncos Football Club and content marketing management at Lingoport. Spencer holds a Bachelor of Science degree in Journalism, Economics, and Sports Business from the University of Colorado Boulder.