Steve Loyka

Steve Loyka is an accomplished professional with extensive experience in customer experience management and strategic advisory services. Currently serving as Director of CX Advisory Services at Medallia, Steve delivers advisory services to enhance client capabilities in customer insights and experience management. Previous roles include Director of AARP Experience, where Steve led the organization's experience management program, and Senior Advisor at Forrester, where Steve managed a community of C-level executives to drive digital transformation. Steve's background also includes consulting at Booz Allen Hamilton, launching advisory services at Strategic Analysis Incorporated, and managing legislative affairs at the Police Executive Research Forum. Steve holds a Bachelor's Degree in Political Science and a Master's Degree in Government and Global Security from The Johns Hopkins University, as well as a certification in Customer Experience Management from Rutgers University.