Lina Smith

Lina Smith has a diverse work experience spanning over 15 years. Lina is currently working at MediaValet as the Head of Customer Success, where they strategize and plans the Account Management organization's vision. Lina focuses on driving product adoption, enhancing customer experience, and achieving growth through renewals and retention improvements. Lina also leads a team of Customer Success Managers, recruits and develops talent, and establishes collaboration within the company.

Prior to their current role, Lina worked as a Customer Success Manager and Team Lead at MediaValet. Lina also served as a Senior Customer Success Manager, managing a significant Book of Business consisting mainly of Enterprise customers. In this role, they provided success planning, guided customers on strategy, governance, and change management, and drove product adoption.

Before joining MediaValet, Lina worked at Vision Critical as a Customer Success Manager, where they maintained strong relationships with a portfolio of large organizations, acting as a trusted advisor. Lina demonstrated a deep understanding of customers' industry trends, best practices, and business goals.

Earlier in their career, Lina worked at PressReader in various roles, including Technical Solutions Advisor Coordinator and Publishing Client Solutions Advisor. Lina excelled in supporting multiple projects with medium to high complexity, managing project deliverables, and building relationships with business partners/publishers worldwide.

Lina's early professional experience includes working at TELUS Business Solutions as a Client Care Tutor and a Client Care Representative.

Overall, Lina Smith's work experience showcases their expertise in customer success management, strategic planning, team leadership, project management, and building strong relationships with clients.

Lina Smith has a Bachelor of Applied Science - BASc degree in Communication and Media Studies from Simon Fraser University, which they obtained between 2003 and 2007. Prior to that, they completed a University Transfer Program in Mass Communication at Columbia College, Vancouver, from 2001 to 2003. In addition to their formal education, Lina also obtained a certification in Learning GDPR from LinkedIn in June 2018.