Shelby Cleaveland

Shelby Cleaveland is an experienced claims operations manager currently employed at Medica since June 2023. Previously, Shelby served as a Data Management Strategy Governance Advisor at Evernorth, leading cross-organizational teams in FHIR reviews to align data mapping specifications. With a lengthy tenure at Cigna from October 1995 to January 2021, Shelby held various roles, including Correspondence Manager, Appeals Senior Specialist, Central HIPAA Unit Manager, and Quality Review/Audit Specialist, demonstrating expertise in operational management, compliance, and process improvement. Shelby's early career as a Financial Analyst involved planning and managing substantial budgets, alongside initiatives in productivity enhancement and quality assurance. Education was obtained at the University of Minnesota in 1988.