Medical College of Wisconsin
Seth Bratcher is an experienced IT professional with a background in technical support and user assistance, currently serving as a Desktop Support Technician III at the Medical College of Wisconsin since February 2018, where responsibilities include providing phone and deskside support for Windows and Mac users. Prior experience includes a role as an IT Helpdesk Representative at JellTech, where Seth provided first-level support for hardware, software, and password issues, and a significant tenure at Northwestern Mutual from July 2004 to April 2017, where Seth advanced from a Records Retrieval Rep to a Help Desk Technician and subsequently to a Business Consultant Specialist, focusing on user onboarding and technical support. Seth holds a Bachelor of Business Administration in Information Technology Management from the University of Wisconsin-Milwaukee, earned between 2007 and 2013.
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