Emethius Hall

Emethius Hall has extensive experience in customer care management, currently serving as the Manager of Customer Care at Medical Mutual since August 2017, overseeing the Payment and Performance areas within the Contact Center. Previously, Emethius held managerial roles in Sales Support and Customer Support at STERIS Corporation from January 2014 to August 2017 and served as the Customer Care Manager at Time Warner Cable from August 2005 to January 2014. During the tenure at Time Warner Cable, Emethius led a team of 8 supervisors and 120 Customer Care Agents, managing operations for Billing and Repair Calls for over 900,000 subscribers in North East Ohio and Western Pennsylvania, focusing on achieving key performance indicators such as productivity and customer satisfaction. Emethius is an alumnus of West Virginia University, where studies were completed between 1991 and 1995, and earlier attended WVU Potomac State College from 1989 to 1991.