Mandi Rahla

Mandi Rahla, MBA has over 20 years of experience in the healthcare industry, primarily working with Medical Mutual. Mandi started their career in 2000 as a Sr Customer Service Professional, providing excellent customer service and resolving non-routine situations. In 2002, they became an Operations Specialist, where they managed a team of 31 Customer Service Professionals, coached and motivated them, and coordinated departmental meetings. Mandi also created and administered training programs and conducted quality calibrations and audits. From 2006 to 2009, Mandi worked as a Provider Contracting Representative, collaborating with junior representatives on large group negotiations and handling claims questions. Mandi also updated and maintained contracts for Indiana and negotiated ancillary contracts. In 2009, they transitioned into a managerial role as the Manager of Provider Contracting, overseeing the establishment of a new proprietary network in Indiana and Pennsylvania, as well as a new narrow network in Northeast Ohio. Mandi managed a team of 7-10 staff members, providing coaching and guidance, handling hiring and firing decisions, and managing the departmental budget. In 2019, they were promoted to the role of Director of Provider Contract Management, where they still currently serves.

Mandi Rahla, MBA, holds a Master of Business Administration (MBA) degree in Finance from Cleveland State University, which they obtained from 2014 to 2017. Prior to their MBA, they completed their undergraduate studies at The University of Toledo, earning a Bachelor's degree in International Business and Marketing from 2002 to 2006. Before their time at The University of Toledo, Mandi Rahla attended Owens Community College, where they received an Associate's degree in International Business from 1998 to 2001. Mandi'searliest education can be traced back to Rossford High School, but specific details such as degree and field of study were not provided.