Kimberly B.

Kimberly B. is an experienced IT professional currently serving as an IT Service Management Analyst at Medical Solutions since November 2021, where responsibilities include developing standards for managing Major Incidents and enhancing documentation for team efficiency and Problem Management. Prior roles include Desktop Support Engineer at Fiserv, Customer Service Specialist at the University of Nebraska Foundation, and Information Technology Support Representative at Nebraska Book Company, Inc., with a strong focus on end-user support and troubleshooting various technical issues. Earlier experience includes positions as Assistant Director of First Impressions and Certified Trainer at LearningRx. Kimberly B. holds a Master of Education in Curriculum and Instruction with a focus on Information Technology from Wayne State College and a Bachelor of Arts in English and Secondary Education from Augustana University.