Terrence F.

Terrence F. has a strong background in account management, customer success, and relationship management. Terrence is currently working at Medici as an Account Manager. Previously, Terrence held the role of Customer Success Manager at Greenlight Guru, where they were responsible for renewal, expansion, and contract negotiations for global accounts, resulting in over $2.1 million of annual recurring revenue. Terrence was recognized as the company MVP based on their performance and peer evaluation. Prior to Greenlight Guru, Terrence worked as a Relationship Manager at KeyBank, where they focused on developing and expanding workplace wellness relationships in the SW Ohio area. Terrence worked with over 20 branches and collaborated with business bankers to provide clients with financial wellness resources. Before that, Terrence served as a Manager of Domestic and Offshore Operations at Macy's. Terrence successfully led projects, managed teams, and worked on improving customer satisfaction scores for the Omnichannel and Credit departments. Terrence also presented to VP-level executives and oversaw offshore customer service operations.

Terrence F. has a Bachelor's Degree in Marketing and Strategic Human Resource Management from Xavier University. Prior to their university education, they attended Baylor School, a College Preparatory/Boarding School, for their high school education. In addition to their formal education, Terrence F. has obtained several certifications. Terrence completed the "Customer Success for Impact" certification from Winning by Design in March 2022. Furthermore, in April 2020, Terrence F. obtained certifications in "Empathy for Sales Professionals," "Body Language for Leaders," "Communicating with Charisma," "Empathy for Customer Service Professionals," "Impromptu Speaking," "Leading Productive One-on-One Meetings," "Learn Emotional Intelligence, the Key Determiner of Success," and "The Six Morning Habits of High Performers" from LinkedIn.