Jimmy Song

Jimmy Song has a diverse work experience in various industries. Jimmy started their career as a Front End Cashier at Whole Foods Market in 2015, providing excellent customer service and assisting supervisors in managing customer flow. In 2016, they became a Front End Desk Team Member, where they managed the Customer Service Desk and coordinated with all departments to meet customer needs. Jimmy then transitioned to the role of Cash Officer in 2017, where they were responsible for store bookkeeping operations and supporting management in resolving customer concerns.

In 2018, Jimmy joined Big Fish Technology as a Technology Support Specialist, handling multiple requests and incidents per day and creating knowledge base articles to streamline help desk operations. Jimmy worked in this role until 2020 when they moved to Tier3MD as a Help Desk Support Engineer, supporting the technical needs of medical and healthcare clinics and addressing support tickets in a ticketing system.

Most recently, Jimmy joined Medicus IT as a Level one engineer in 2021. In this role, they troubleshoot and resolves basic desktop, software, network, and server issues, with a focus on delivering technological solutions for the healthcare industry. Jimmy has handled an average of over 220 tickets in a monthly period.

Overall, Jimmy has developed strong technical skills and customer service experience throughout their career, with a particular emphasis on the healthcare industry.

Jimmy Song attended Temple University from 2008 to 2012, where they obtained a Bachelor of Arts (B.A.) degree in Asian Studies/Civilization.