Heather Hillaert

Heather Hillaert is a seasoned professional with extensive experience in client services and project management, currently serving as Client Services Principal at Medidata Solutions since January 2007. In this role, Heather focuses on coaching team members, managing large projects, and driving operational efficiency, while also overseeing financial aspects and client escalations. Previous positions include Director Client Services and Senior Project Manager, where responsibilities included managing client relationships, guiding project managers, and ensuring compliance with project management methodologies. Prior experience includes roles at etrials Worldwide, PracticeWorks, InfoLogic, and TurnKey Computer Systems, showcasing a strong foundation in technical project management and client engagement. Heather holds a Master of Arts in Applied Linguistics and dual Bachelor of Arts degrees in Magazine Journalism and Spanish Language and Literature from Syracuse University, along with additional studies in leadership and strategic thinking.