Francisco Lopez

Francisco Lopez has a diverse work experience that spans roles in customer support, customer success, project management, and hospitality. Francisco started their career at PM Hotel Group, where they worked in various positions, including Guest Service Agent/Night Auditor, Assistant Front Office Manager, and Front Office Manager. During this time, they gained experience in guest services, interdepartmental communication, standard operating procedures, and cash handling. In 2019, Francisco joined MedTrainer as an Account Manager, where they were responsible for customer satisfaction and troubleshooting. Francisco later moved to the Support Department and was promoted to Project Manager, overseeing a team of developers and managing interactions between different departments. Francisco then transitioned to a role as Customer Success Site Lead, where they coordinated customer success managers and implemented engagement strategies. Finally, Francisco became a Customer Support Team Lead at MedTrainer, leading a team of customer service representatives, driving product improvements, and assisting with the implementation of standard operating procedures.

Francisco Lopez earned a Bachelor's degree in Mechanical Engineering from Penn State University from 2011 to 2012. Later, they attended the University of Delaware to further their studies in Mechanical Engineering. The end year of their education at the University of Delaware is not mentioned.