Bruna Santos

Bruna Santos is an experienced professional in customer experience and support, currently serving as a Senior Customer Service Analyst at Medway | Educação Médica since August 2023. Prior to this role, Bruna worked at Vittude for three years, advancing from Junior to Senior Customer Experience Analyst, where responsibilities included managing customer pain points, designing action plans, monitoring key performance indicators, and training teams. Bruna's previous experience includes positions at Nextel Brasil, where Bruna focused on government support and customer relations, and a teaching program with CAPES, emphasizing philosophy education. Bruna holds a Bachelor's degree in Psychology from Universidade Paulista, along with several extensions in applied statistics, clinical psychopharmacology, and philosophy, among others.