Whitley Romero Liberato

Whitley Romero Liberato is an experienced professional currently serving as the Senior Manager of Customer Support at Melio, overseeing a department of 38 employees while leading a team of Customer Experience Managers to maintain high-performance standards. Prior to this, Whitley held multiple positions at Uber over five years, including Field Operations Team Lead II, where responsibilities included managing and training Support Specialists and enhancing customer service operations. Whitley’s early career included roles at Comprehensive Kids Developmental School, Bloomingdale's, and Koehler and Isaacs LLP, complemented by formal education with a Master of Arts in Sociology from the City University of New York City College and a Bachelor of Science in Criminal Justice from Monroe University.