Joana Iris Carnaval (Jojô Carnaval)

Joana Iris Carnaval, also known as Jojô Carnaval, has a diverse work experience spanning multiple industries. Joana Iris'smost recent position was as a Customer Experience Consultant at an undisclosed company, which they started in January 2023. Prior to that, they worked at Méliuz as a Customer Service Manager, where they played a key role in the creation of a financial services application and customer service operation. Jojô also held the position of Customer Experience Manager at Bankly - Banking as a Service, where they were responsible for managing customer service teams and channels. Before that, they worked at PagSeguro UOL as a Customer Service & Social Media Coordinator and Social Media & Chat Coordinator. Additionally, Jojô has experience working as a Coordinator of Quality & Operations at UOL BoaCompra, an Analyst of Quality and Processes at UOL - Universo Online, a Supervisor Specialist at Teleperformance Brasil, and an Analyst of Quality Junior at G&P. Joana Iris'sresponsibilities in these roles varied, ranging from managing teams, implementing customer service strategies, and improving operational processes. Jojô has a strong background in customer experience management and a track record of consistently delivering exceptional service.

Joana Iris Carnaval (Jojô Carnaval) has a diverse educational background in technology, project management, and administration.

In 2016, Jojô Carnaval attended FIAP and pursued a degree in Innovation, focusing on technological studies. This program lasted for one year.

In 2014, Jojô Carnaval enrolled at Impacta Tecnologia to study Project Management in the PMI (Project Management Institute) framework. This certification program lasted for one year.

Moving back to earlier education, in 2006 Jojô Carnaval attended Uninove - Universidade Nove de Julho, where they pursued a degree in Managerial Analysis, focusing on the field of Administration and Business. This program lasted for two years, concluding in 2007.

Furthermore, Jojô Carnaval has obtained various certifications throughout their career. Some of these certifications include "Produtividade Inteligente" from Escola Conquer in February 2023, "Estruturas Libertadoras para Agilistas" from Coletivo AÇÃO in October 2020, "Gestão Ágil no Trabalho: Relatórios com Gráficos e Quadros Ágeis" from LinkedIn in September 2020, "Competências Profissionais, Emocionais e Tecnológicas para Tempo de Mudança" from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul in August 2020.

Additionally, Jojô Carnaval obtained certifications like "Management 3.0," "Técnicas Ágeis de Facilitação," "Kanban," and "Product Owner" from Knowledge21, although the specific months of completion are not provided in the information. These certifications were obtained in 2018 and 2017, respectively.