Ygor Oliveira

Ygor Oliveira has a diverse work experience spanning multiple roles and industries. Ygor started their professional career as an intern at Centro Paula Souza, where they gained skills in document management, organization, and general administration. Ygor then worked as a Consultant and Digital Relationship Analyst at Teleperformance Brasil, where they were responsible for responding to customer inquiries and resolving issues related to credit cards through social media platforms.

Ygor also worked as an Atendente de Chat Jr II at PeoplePRO, providing customer support for PagSeguro. Ygor later joined Teleperformance, continuing their responsibilities in customer service by conducting personalized interactions through various channels.

Ygor's experience also includes working as a Knowledge Management Specialist at Bankly - Banking as a Service, where they created and updated training materials and conducted training sessions on financial services. Ygor also worked as a Junior Relationship Analyst and Customer Experience Assistant at Bankly, where they handled customer inquiries and provided support for prepaid cards.

Currently, Ygor is employed as an Operations Analyst I at Méliuz, a role that involves analyzing and improving operational processes.

Throughout their work experience, Ygor has demonstrated a strong commitment to providing excellent customer service, attention to detail, and effective communication skills.

Ygor Oliveira's education history starts in 2019 when they attended Uninove - Universidade Nove de Julho, where they pursued a Bachelor's degree in Business Administration. Ygor completed this program in 2023.

In 2022, Ygor enrolled in Escola Conquer and earned a postgraduate degree in Leadership and People Management, completing the program in 2023.

In the same year, they also obtained a certification as a Green Belt Six Sigma - Projeto in April 2023 from Fundação FAT.

Ygor Oliveira also holds several additional certifications. In 2023, they obtained a Green Belt Six Sigma - Internacional certification from RL&Associados. Ygor acquired various certifications from LinkedIn, including "Como Desenvolver a Resiliência," "Fundamentos de Comunicação," "Técnicas para Desbloquear a Criatividade e Estimular a Inovação," "Como Apresentar as suas Ideias de Forma Estratégica," "Como Conquistar a Lealdade dos Clientes," "Como Escrever Artigos com Maestria," "Como Fazer Apresentações e se Manter no Assunto," "Como Influenciar as Pessoas," "Como se Comunicar com Confiança," "Comunicação Inclusiva com Atenção Plena, Empatia e Compaixão," "Construindo Confiança," and "Fundamentos da Resolução de Conflitos." Furthermore, Ygor earned a certification titled "Aprender para liderar" from Pontifícia Universidade Católica do Rio Grande do Sul and another certification titled "Prevenção à lavagem de dinheiro e ao financiamento do terrorismo" from @enapgovbr. Ygor also received a certification titled "Profissional Adaptável: Inteligência emocional, finanças pessoais e liderança" from Pontifícia Universidade Católica do Rio Grande do Sul, all in 2022.