Rafael Augusto Silva Cardoso

Rafael Augusto Silva Cardoso is an experienced IT professional with a diverse background in technical support and digital operations. Currently serving as an Analista N3 Senior at Memora Processos Inovadores S/A since March 2023, Rafael has previously held positions at Capgemini as a Digital Operations Analyst II, Hepta Tecnologia e Informática as an Analista de Suporte N2, and Santri Sistemas as a technical support specialist. Additionally, Rafael has a strong foundation in customer support, having worked with field service support at SONDA and as an assistant in IT at Grupo Ramasa. Early career roles include technical assistance in telecommunications at Fonetalk Telecomunicações and various IT technical positions. Educational background includes studies at Colégio Arctempos from 2008 to 2010.