Lisa Jones

Lisa Jones is a seasoned professional with extensive experience in customer care operations and strategy. Currently serving as Senior Director at Memorial Healthcare System since January 2023, Lisa previously held various leadership roles at Comcast from November 1992 to April 2022. Significant accomplishments include overseeing complex customer escalations, consolidating support operations across multiple states, and enhancing call center performance through revamped leadership structures and analytics. Lisa's educational background includes a Bachelor of Science in Communications Management/Advertising from the University of Tennessee, Knoxville, and a long-term fellowship with the Walter Kaitz Foundation.