Dawn Mancini

Dawn Mancini is an experienced professional at Mendota Insurance, serving as an Operating Systems Analyst II since April 2006, where responsibilities include full regression testing and maintaining security permissions for KAI Connect. Mancini has also held titles such as Customer Service Manager and Call Center Manager, managing a team of up to 17 Customer Service Representatives, overseeing hiring, performance management, and quality control. Additionally, as Operations Customer Service Unit Manager, Mancini ensures that call center staff meets a quality score of 91% monthly while monitoring various service levels related to processing items for the agency force. Education was completed at 916 Vo-Tech.