Heibel Carvalho

Heibel Carvalho has a background in customer experience and client support across various industries. With a bachelor's degree in Human Resources Management, Heibel has held positions such as Xpeer and Customer Experience Analyst, focusing on social media management, crisis resolution, and client communication. From overseeing special cases to supervising bilingual teams, Heibel has demonstrated proficiency in providing excellent customer service and ensuring client satisfaction. Moreover, Heibel's experience includes roles in team leadership, coaching, data analysis, and project coordination within the customer service sector.