Alex Yu, Ed.D., currently serves as the Vice President of Customer Experience and Operations at Mento, where responsibilities include leading the member experience and customer lifecycle. Prior to this role, Alex held several significant positions, including Director of Customer Success Programs at Lattice, Co-Lead/Educator/Consultant/Advisor at the Jake Jabs Center for Entrepreneurship, and Senior Director of Student Engagement at 2U, where impactful leadership contributed to increased revenue and streamlined operations. Alex's extensive background also encompasses roles at ProQuest and the University of Michigan, supported by a solid educational foundation with an Ed.D. from Vanderbilt University and an MBA from UNC Kenan-Flagler Business School.
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